Delivery & Returns
Our Promise to You
Here at Oxyhealth we have one primary aim: to offer you the goods, prices and service you want. We are a small enough company to be able to monitor every order from the moment we receive it to the moment in reaches you, but we are also large enough to negotiate the best prices around and pass them onto our customers. If you have any suggestions or comments please email us at support@Oxyhealth.co.uk 
You can contact us for support on 08000433280 or 01246811702.


Making A Purchase
Making a purchase couldn't be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the few details that we need to be able to satisfy the order.
We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will either remove it from the website or mark it on the website as "out of stock".
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will backorder for you. We will endeavour to email you with the option to cancel your order if you would rather not wait. 
We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.Cards keyed online are automatically debited at the time of purchase.

 

Purchase Online via the Website
We accept Visa (now including Visa Electron), Solo, Switch and MasterCard. The website will give you the option of sending your credit card information via phone, email, or by Paypal.We currently offer credit and debit card services by Sagepay, a world leader in payment providers, giving you the peace of mind to shop securely. We also offer payments via Paypal for your convenience. All these payment gateways offer a secure methods of payment, and each have their own secure webpage when entering your card details. You can verify this by ensuring the page you are on is preceded with https://. Your browser will show the Oxyshop Ltd green address bar when in a secure area of our website, such as your account login pages or at checkout pages where you enter your personal details. This SSL security is called EV SSL, and is the highest level of security currently available.

 

Shipping and Handling
Postage and Packaging for delivery is charged at as near to the actual cost for ourselves as possible. We do not aim to profiteer from postage, and try to keep these costs to a minimum. We do not post Second Class.
All packages sent from Oxyhealth are sent via either Royal Mail our next day courier. The website knows the weight of your order and the shipping destination. Please choose a shipping option appropriate to your order.
Only the shipping options appropriate to your order will be displayed.

PLEASE NOTE: We may 'upgrade your delivery to a courier service if we deem your order to be of significant value or if a courier postage option is more economical for us.

 

The prices for Postage and Packaging are as follows:-

UK

Our standard delivery is via Royal Mail 1st or 2nd Class service, and enjoys a usual 90% next day delivery success rate.

Special Delivery

We offer a 'Next Day' Special Delivery service for customers who wish to guarantee their delivery to be delivered before 1pm the next working day. Your order must have been placed in our store before 1pm to guarantee a 'next day' service. This is a service offered by Royal Mail , and working days are Monday to Thursday, not including Fridays Saturdays, Sundays and Bank or Public Holidays.

Courier

Our standard courier service, which offers a 24/48hr delivery service. Your order must have been placed before 1pm to have your order delivered the next day (orders on Friday will not be processed until Monday for this service)

 

Delivery Schedule
Your order will normally be dispatched the same day if we receive it before 3pm UK time Monday to Friday with the exception of English public holidays. Rarely, if we are awaiting stock due to customs clearance etc your goods may be delayed for longer than this period. This only happens in exceptionally busy times and is not the normal procedure, but please allow up to 5 working days for delivery. We will try to dispatch orders received after 2pm on the same day, but if that is not possible, they will be dispatched the next working day.

All goods that require a signature for proof of postage will need to be signed for on delivery, and it is the responsibility of the recipient to ensure that the goods are signed for, or collected from a local sorting office or post office (in the case that you were unavailable to sign at the time of delivery ). Your local sorting office or post office will only keep these goods for a certain amount of time before returning them to us. If the goods are returned, and are still required, then a delivery charge equal to the original will be required before we will attempt to re-deliver the item/s. If the goods are not required, then a 15% handling fee will be charged, and your money will be refunded. We reserve the right to change or ammend your chosen delivery service without notice to yourself if the service you have elected to use is unavailable, restricted by your location, or the goods in transit are insufficiently covered by the carriers compensation scheme if loss or damage occurs. Any changes made to your service will be of an equal or improved service type.

Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities.

 

Cancelling or Returning an Order
Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 14 working days after delivery of your goods, excluding weekends and Bank holidays.
We offer free samples of our bags and rolls for all customers to try before they buy. We would advise all customers to take advantage of this free service before they buy our products. If you do buy our goods without first buying a sample bag or roll, please only open 1 pack to try, as we will not be able to resell your items once opened.
Should you realise the goods are not suitable, they may be returned ( subject to an accepted RMA) within this 7 day time period. All goods after this period remain the property of the purchaser and will not be subject to any refund.
How to request a Return Merchandise Authorisation (RMA)

Log into your member area , and locate the order that you wish to return. You can return part of an order as well.
Scroll down the order to the bottom where it says ' How to return an order' and click on the blue highlighted text
Select the item you wish to return from the list of items in your order.
Fill in the details box explaining why you want to return the product to us (this must be unused and resellable - see above)
You will then recieve further instructions from us on how to return your goods, along with an RMA Number 
A RMA number must be requested from ourselves prior to returning any goods.
Once you have a RMA number you can post your goods to:

Oxyhealth Returns
PO Box 4996
Chesterfield, 
S43 9DY

RMA number

You can use the following Collect+ returns service if you wish, which is currently the cheapest way to return goods to ourselves. The return address will be different for this service, but it will still reach us.
Collect+ Return Service

We also require you to use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

If you are returning goods because they are faulty and stil under our 12 months guarantee, then we will re-inburse you of this cost if established that the item is at fault. If the goods are found not to be faulty, and it is due to user error by the customer, then no refund of postage will be given, and the customer must pay for redelivery of the product to their home address.

 

Lost Goods
If your goods have not arrived within 7 days of the delivery confirmation email (for International orders , please allow up to 28 days), please email or telephone to let us know. We will require a confirmation email from yourselves regarding the lost items before we can enter into the refund or replacement procedure. Royal Mail stipulate that goods are only deemed lost if they are missing for more than 15 days, but we do not expect our customers to have to wait this long before we ship replacement items (unfortunately International customers will have to wait the full 28 days) After receiving your confirmation email, we will refund or resend the missing item/s. This package will have 'replacement' written on the package so you are aware that this is not the original lost item that has arrived late. If any other missing package arrives from us before or after the replacement item has been confirmed as being sent, please DO NOT SIGN FOR THE PACKAGE. This item will then be redirected back to ourselves without you or ourselves incurring any further postage costs. Please be aware that if you do sign for the goods, you will be responsible for either purchasing the goods, or return postage.

 

Please wait...